FAQs
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General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to help track the status of your order.
Once your order is shipped we will send you another email, to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the contact us.
Where do you ship?
We currently ship to anywhere in the United Kingdom and International.
For shipping internationally, kindly note that we do not ship to P.O.Box addresses.
How long does it take to ship my order?
Your product will ship via one of our standard carries (FREE) or Expedite carrier DHL, based on customers choice.
All orders above £100.00 qualify for FREE DHL Express Shipping. Each shipping method has it’s own standard for time in transit and delivery to your home or business.
Your products will be typically processed within 24 hours of your order request, shipped within 2 days and then take between 14 to 30 days for items to reach your doorstep on the standard free shipping.
Expedite DHL delivery time can range from 2 - 7 working days depending on your location.
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Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Apple Pay, and Google Pay.
You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: GBP, USD, CAD, AUD and EUR.
If your credit or debit card use another currency, then you will be charged in GBP, USD, CAD, AUD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
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Shipping
Where do you ship?
We currently ship to anywhere in the United Kingdom and International.
For shipping internationally, kindly note that we do not ship to P.O.Box addresses.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link, to track your order (when the delivery method allows it).
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Returns
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return
To ask for a return, please contact our support using our contact us.
Are returns free?
Returns are the responsibility of the buyer.
Feel free to contact our support team through our contact us for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, or credit will be issued within 14 days of our services accepting your return.
What happens if I receive the wrong item?
If there is an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You will not be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
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Other questions
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.
Any of your friend who decides to place their first order using your referral link will get enjoy a 20% discount. In return you will be credited to 30% too for helping us spread the word.
For more information, please refer to our referral program terms & conditions.
Is there a warranty?
We guarantee any of our products sold through our online store to be free of defect. We would gladly accept any return resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return request
If you have a return request resulting from a defective item please reach out to our support for more information on how to proceed.